According to statistics, 281 billion e-mails have been sent and received every day worldwide in recent years. Another report records that an average office worker sends around 40 emails daily, but despite this high rate of email usage, a lot of professionals don’t know how to use email appropriately. In this text, we are going to highlight the best email etiquettes that every professional should know.
Email Etiquettes That Every Professional Should Know
1. Use A Professional Email Address
Make it a habit to always use a professional email for all your official functions. If the mail is work-related, it’s advisable to use your company mail address. Even if it is your private mail, use a mail address that makes it easy for the recipient to know who sent the mail.
Furthermore, stay away from fancy mail addresses (Favnolic@gmail.com, Shevyremit@gmail.com ) for official purposes; you should rather use official mail addresses like namesurname@gmail.com, or name.surname@yahoo.com.
2. Maintain A Professional Voice
Your mail message is not the place to use colloquial statements like; “Hey”, or “Whatsup”. Also, don’t shorten your recipient’s name – unless you are certain that they prefer to have their name shortened. For example: Peter should remain Peter in your mail not “Pete “or “P”.
3. Check Your Email Daily
Be it your work or personal email, it is an email: best practice to check your mailbox daily. Forbes writes that you should check your mail at least 5 times daily, but we believe 3 times is just okay. Imbibing this practice will save you from missing out on important information that will benefit you.
4. Don’t Write Your Mail In All-Caps
Writing your message in all caps means you are screaming, and we believe your intention is not to scream at your recipient. So, be sure to use proper punctuation and words when addressing any email recipient.
5. Write Something On The Body Of Your Mail
You will think that this is obvious, but we know very well from our training that many professionals send emails with the body empty. Always write something in the body of your mail; no matter how brief.
6. Don’t Write What You Don’t Want Other People To See
It’s not news that emails are very easy to forward, it’s in your interest to avoid sending any message that you don’t want other people to see. Remember that: Email is not the place to pass sensitive and confidential information. Also, messages that can hurt or tarnish the image of another person/organization if read wrongly should be avoided.
7. Use Clear Fonts
Avoid using fancy fonts. To be on the safe side, use fonts (size, color, and style) that will be easy for other people to read.
8. Sending A Mail To Many People
- When you are sending an official email to more than one person, and you want each person to know the other recipients of the mail; Put the email address of the most senior ranked person in the “To:’’ section, add the other email addresses in “Cc:”
- If you are sending a mail to people that you don’t want any of them to see the email; input all the email addresses in the “Bcc:” section.
While you’re here, you can learn more about CC and BCC in emails and how to use them, as well as how to send an email for job applications (with samples for entry-level and mid-level professionals).
9. Avoid Emojis
Don’t use Emojis in your mail; it is that simple. Leave the Emojis for your social media chats.
10. Use A Word-Document When Sending A Lengthy Mail
If the email you are sending is a bit lengthy, we suggest you write it in a Word document and attach it.
11. Proofread Every Message
Don’t leave this to the spell checkers. Try always to proof everything you have written before hitting the send button. It’s better to stay safe than to apologize.
Spell checkers have shortcomings, so, ensure you give your mail a fresh eye even if you used a spell checker.
12. When to Use ‘Reply All’
Do not use the “reply all” function on your mail for a mail that was sent to you and other staff of your organization. No one wants to read your reply, only reply to the particular person who sent you the mail.
13. Reply All Emails
Reply to all emails sent to you including the ones sent to you by mistake. It is true that you are busy and have other things to attend to, but it’s good etiquette to reply to such a message.
Your reply to a stray message will help the sender know that he/she sent the message to the wrong mail. With your reply, they can act accordingly and re-mail to the right person.
Example Of A Good Reply For A Stray Email Sent To You
Hello Mr. Adebayor,
I received your email, but I think it was not meant for me.
Kindly check again and mail the correct person.
Regards,
Moses Odi.
14. Double Check Your Mail Message
- Recipients-check that you selected the correct recipient(s).
- Attachments-confirm that you’ve attached the correct documents.
15. Include An Email Signature
An email signature is a good way to provide more information about yourself and/or your company. An email signature can include things like your name, contact details, social links, etc. If you want to learn more about email signatures and how to create one, you can learn that with this article.
16. Attaching A Document To A Mail
If you are sending an email with an attachment here are the steps you should follow;
- Attach the file
- Time the email address
- Write the subject
- Write something on the body of the mail. Cross-check what you wrote and send.
There you have it, 20+ email etiquette that every professional should know.
Email Tips You Should Know
Email Tip 1
Don’t forget to mention that there’s an attachment in the mail if you have one.
Email Tip 2
Always remember that every message leaves a trail.
Email Tip 3
As a safe rule use
- Font Size -10-12 points
- Type – Times New Roman, Arial, Calibri
- Color – Black for body text, blue for hyperlinks
Email Tip 4
You can use the ‘reply all’ if you are sure that the other recipients need to see your reply.
Editor’s Recommendation
- 10 Freshers Follow-up Email Templates (+Examples)
- How to Create an Attractive Email Signature
- What is a Professional Signature for Email (How to Create One)
- What do the ‘CC’ and ‘BCC’ Mean in Email
- How to Email a Job Application (With Samples)
Contributions By: Kingsley Ogbiti
Kingsley is a writer and etiquette consultant, he is also the author of the book "Enjoy Your Job".
Comments are closed.