Ward Clerk/Receptionist – Critical Care Unit

Application ends: March 31, 2023
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Job Description

Fulwood, England

Our fast paced and massively inspiring Critical Care Unit is seeking committed, highly motivated and resourceful individuals who have an excellent administrative background and experience of working within a busy team environment to come and join us.

We are looking for individuals who are keen to support the nursing and medical teams to ensure the Unit delivers a high standard of care. This is an extremely busy department and we need candidates who can remain calm in the midst of chaos.

Find out more about the role of a Ward Clerk by looking at our video – afterall, the best people to talk about the role are the people doing it themselves: https://www.youtube.com/watch?v=eGPz8ymI8gQ

We have some fantastic Ward Clerks already – will you become one too?

Due to the nature of the post, excellent interpersonal/communication skills are essential. You must be able to demonstrate keyboard skills, including word and excel.

You will provide a professional front of house service for all staff and visitors to the department and will responsible for providing administrative support to the Critical Care Unit without close supervision. As you will be dealing with relatives that could be distressed and upset, we are looking for applicants with a calm demeanour who can demonstrate empathy and integrity. We have a 7 day rota as the reception is open from 8am-8pm monday to friday and 8am-4pm weekends and bank holidays (inc christmas day).

Knowledge of NHS systems would be an advantage but not essential.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people and do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path.

You’ll make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something to be proud of.

Duties to include, but not be limited to:

  • Collection and input of data from various sources, utilising hospital administration systems
  • Efficient running of visitors booking in system
  • Use initiative to resolve conflicts in a mutually agreeable way, alerting managers where necessary
  • Maintaining databases
  • Communicate to a wide range of staff and visitors adapting communication style to suit individual
  • Participate and contribute to the service development of the Critical Care Unit
  • Undertake adhoc duties when required to support the department