Customer Service Representative

Application ends: November 25, 2022
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Job Description

Salisbury, England

About Qualzy

Qualzy is an online research platform providing excellent service to market research agencies, brands, and independent researchers. We have offices in Salisbury, Sydney, and Boston and are well-known in the industry for our excellent support.

We are looking for a Customer Service Representative to join our support team. Someone with enthusiasm, great listening skills, and a desire to learn. The candidate must demonstrate the ability to manage own time as projects run to tight deadlines. They must be self-motivated and have excellent problem solving skills. They must be happy to work alone and as a part of a team. The candidate will demonstrate the ability to communicate effectively both verbally and in writing.

The Qualzy team is like a family – and it’s growing! Those local to our Salisbury office get together monthly for an organized social, and often in between for post-work drinks. The role comes with flexible working arrangements and perks such as unlimited PTO and bonuses

Customer Service Representative Job Responsibilities

  • Building client projects based on a written guide document (provided by client)
  • Uploading and managing respondent details to projects
  • Actively monitoring engagement of live projects.
  • Providing ongoing, high-level support, resolving client issues by determining the cause, implementing solutions, and keeping clients updated
  • Attracting potential customers by answering product and service questions and suggesting information about alternative Qualzy solutions.
  • Providing support to the internal sales teams

Work Hours and Benefits

You will be working alongside the Salisbury team to support our US office in Boston. As such, you will be working US (ET) hours. This role is completely remote, with the option to work our Salisbury office if you wish to.

  • Fully remote, work from home
  • Working hours: Monday-Friday 8:30am – 5:00pm ET (12:30pm – 9:00pm BST)
  • On Wednesdays you have the option to work earlier hours to join post-work drinks
  • Unlimited Annual Leave
  • US and UK Holidays off
  • Bonus Scheme

Customer Service Representative Qualifications / Skills

  • Attention to detail
  • Great communication skills
  • Customer service
  • Great problem-solving

Education and Experience Requirements

  • GCSE or equivalent
  • 1 year of Customer Service experience
  • Familiarity with office software is a plus

Job Type: Full-time

Salary: From £10.00 per hour

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Flexitime
  • Sick pay
  • Wellness programme
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
We take all relevant precautions to ensure the team are safe.

Application question(s):

  • Tell us why you would like to work with us. Help us to get to know you a little better. (We will not consider applicants who do not answer this question)

Education:

  • GCSE or equivalent (required)

Experience:

  • Computer skills: 1 year (preferred)
  • Customer Service: 1 year (required)

Work authorisation:

  • United Kingdom (required)