Customer Relationship Representative

January 16, 2023
Application ends: January 31, 2023
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Job Description

Carleton, MI

One of Carleton, Michigan’s best-kept secrets, Four Star Greenhouse Inc. is the co-founder and largest provider of Proven Winners® plants in the U.S. Over the past 7 years, we’ve built an eCommerce department, doing business online as Proven Winners Direct, and business is growing… that’s where you come in.

A Proven Winners Direct Customer Relationship Representative is one of the most important roles in our department’s success. They are the voice of our brand and represent the entire company through communications with customers over the phone and via email.

As Customer Relationship Representative, a typical day might include any of the following:

  • Help customers pick out plants for their gardens over the phone
  • Order replacement plants for customers that have an issue with their shipment
  • Respond to customer reviews to sustain trust in our brand
  • Answer general customer questions on our product pages
  • Experience with the #1 software for CRM and Statistical data reporting: Salesforce.

We want to hear from you if you are…

  • Optimistic. Your positive and grateful attitude leaves customers better than you found them.
  • Empathetic. You genuinely care about each customer and their experience with our brand.
  • Responsible. You take ownership of your position and strive to improve every day.
  • Creative. You love to brainstorm, collaborate, and create.

We want to hear from you if you like…

  • Solving problems. Figuring things out is a challenge you accept with gusto.
  • Learning new things. There is a lot to learn about gardening and eCommerce and we need you to dig in (pun intended) right away.
  • Varying work. You don’t mind rolling with the punches based on the needs of the day.
  • Great coworkers. Work with professional people in a casual office setting.

We have three positions opening for seasonal Customer Relationship Representative. The time frame for employment will be from February through July. All positions will be fully remote, while two positions will be part time and the third will be a full time position.

For the detailed position description please Click Here.

Please send us your resume that highlights your experiences as it relates to this position.

Please send your resume to our HR Department Mike Heulitt at mheulitt@pwfourstar.com or Merina Poupard at mpoupard@pwfourstar.com

We look forward to hearing from you!