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Work From Home Receptionist

Remote

Job Overview

Description:

 


Who We Are

Does the idea of collaborating with a diverse community of team members, clients and customers speak to you? Are you a natural communicator with a desire to work for a service-oriented company? Do you value clear goals and expectations backed by a supportive management team? Then we need you on our Nexa contact center team!

– WFH options – paid training – career advancement – variety of schedules- equipment provided

If you want to work in a dynamic, growth oriented, supportive culture, keep reading!

What We Do

At Nexa, we put the people into “people-powered” solutions. Our employees specialize in providing timely personal responses, whether by phone, chat or text, rather than endless keypad options. We’re the frontline brand ambassadors, empowering the success of our clients’ businesses.

What You’ll Do

As a member of the Nexa Operations family, you’ll join a team of caring and ambitious individuals dedicated to a work environment that’s supportive and full of opportunity. You will:

  • Play a key role in supporting our clients’ customers
  • Manage calls ranging from appointment setting, customer service, call screening, call transfer, and much more
  • Manage calls for a wide variety of professional services
  • Electronically document and communicate customers’ needs to our clients
  • Possibly utilize chat, email, or other methods of communication
  • Learn and use different systems, including multiple monitors and applications

Requirements:

What You Need

  • Ability to work from home, which requires high-speed internet and a professional quiet workspace
  • Ability to work an 8 hour shift beginning in the afternoon or evening
  • Experience answering high call volumes and working to address customers’ needs
  • A positive attitude, compassion for others, and the ability to adjust your communication style based on the nature of the call
  • Computer skills including use of multiple monitors and applications
  • Ability to type 30 wpm while accurately and thoroughly summarizing the call content
  • Familiarity with Microsoft Office applications
  • Excellent verbal and written communication skills, and a strong grasp of proper grammar, spelling, and sentence structure
  • Availability to work a schedule which may include early mornings, nights, weekends, and holidays (one weekend day is required)
  • Consent to successful background screening
  • High speed internet (at least 10 Mb upload and at least 50 Mb download) at home and the capability to direct connect into your router/modem? WiFi and Satellite are NOT supported. Test the speed at https://www.speedtest.net/.

Why Choose Us

  • $13-14/hour with opportunity to increase up to $1.50 more after 30,60 and 90 days
  • Competitive benefits, potential for overtime pay, generous incentives and performance-based bonuses (following 60 days of successful employment)
  • Paid new hire and ongoing training with structured advancement opportunities to grow and evolve in your career—wherever it may take you!
  • Excellent medical, dental and vision insurance
  • 401k with 4% company match
  • Paid time off
  • Computer and all equipment supplied
  • Caring and supportive work environment that emphasizes diversity, clear and reasonable goals and expectations, and employee feedback and recognition

Find out more at nexa.com/careers.

Nexa is an Equal Employment Opportunity Employer – All applicants are welcome!

Click Here to Apply

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