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General Hotel Assistants

Man, Isle of

Job Overview

Are you looking for that next opportunity in Hospitality? Are you friendly, customer focused and love working within a great team? Then this may be just the right role for you!

What we offer you:

  • Competitive pay
  • Monthly share of all gratuities
  • Meals whilst on duty
  • Uniform
  • Discount at any of our 11 hotels
  • Progression opportunities
  • 20 days holiday + 10 bank holidays
  • Working 40 hours per week, 5 days out of seven
  • Access to our employee assistance programme

About the role:

The Ramsey Park Hotel has an exciting opportunity for a full-time Hotel General Assistant to join the Front of House team.

You must be eligible to work in the Isle of Man or be an IoM worker.

As a General Assistant you will be providing all of our guests great customer service, going the extra mile to do whatever we can to make our guest experience the very best in our award winning restaurant. This is a hands-on role, helping where required but mainly focused on Food & Beverage dispense / service.

Responsibilities:

  • Must be over 18 years of age as you will be required to dispense alcohol
  • Serving Food & Beverage to guests in our Bars, Restaurant or Function rooms
  • Meet and greet guests
  • Manage face to face, on line and telephone bookings
  • Handle cash and card payments
  • Handle guest queries and requirements
  • Prepare restaurant reservations
  • Deal with customer requirements, complaints and service issues
  • Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
  • Maintaining cleanliness in all areas
  • Maintain a high standard of personal appearance

About the Ramsey Park Hotel:

Situated in the historic town of Ramsey, the award winning Ramsey Park hotel commands stunning views over Mooragh Lake and the Irish Sea. In its unprecedented and unrivalled location, the Ramsey Park Hotel is perfect for business or leisure stays on the Isle of Man. Boasting 60 premium bedrooms, a spectacular restaurant and bar operation and numerous function facilities for events and weddings. Part of the Classic Lodges group of hotels.

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