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Front Office Supervisor at Mathills Services Limited

Job Expired

 

  • Job Type:Full Time
  • Qualification:BA/BSc/HND
  • Experience:3 years
  • Location:Imo
  • Job Field:Customer Care

JOB SUMMARY

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

RESPONSIBILITY

  • Defining and implementing front desk objectives and procedures.
  • Hiring and training staff and managing the shift schedules.
  • Tending to guests’ complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Managing budgets, records, and contracts.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conducting performance reviews with the front desk staff.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.

REQUIREMENT

  • Bachelor’s degree in hospitality or similar.
  • A minimum of 3 years of experience as a front desk manager or similar.
  • Hands on experience with office machines (e.g. Fax machines and Printers)
  • Proficient in hotel front desk software such as HotelKey etc
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

Monthly Salary: N45,000-N50,000

Method of Application

Interested and qualified candidates should forward their CV to: mathillsng@gmail.com using the position as subject of email.

 

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