Customer Support Advisor

Job Expired

Hemel Hempstead, England

Job Overview

Hemel Hempstead or Leeds or Homebased or Manchester
Vacancy Vacancy:
Customer Service
Advertising Salary
L1 £19,500
Careers Site Advertising End Date
08 Jul 2022
Vacancy Type
About The Role
Are you looking for a new customer service role offering remote working, full training, and the opportunity to complete an accredited qualification in customer service?

We are currently recruiting Customer Support Advisors to join our National Service Centre – a thriving inbound call-centre operating remotely throughout the UK.

Work from home / hybrid working options
£19,5000 per annum, with the opportunity to earn enhancements for evening, night, or weekend work.
37.5 hours per week, Monday to Sunday, shift rotation between 06.30 and 22.00
8 week shift rotation.
4-week full training and home-working kit provided.
27 days annual leave, plus bank holidays
Blue Light discount card eligibility

Please note, that you will be expected to attend either our Hemel Hempstead or Leeds based office on your first day.

Supporting over 180,000 members , our customer service teams are trained to provide the very best experience. Whether that’s answering queries via live-chat or speaking to customers over the phone, we are committed to providing outstanding customer support, every time.

But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.
You’ll enjoy unique benefits, such as a dedicated 30-minute well-being break each week (in addition to your scheduled breaks) and a generous annual leave allowance of 27 days, with the option to buy up to an extra 3 days annual leave each year! You’ll also have access to a range of exclusive discounts and money saving offers with the Blue Light discount card and the opportunity to earn incentives via our very own employee engagement platform, our ‘star of the month’ initiative and our referral scheme.
So, if you are passionate about great customer service , have demonstrable experience of working to targets and want a career where you can make a difference , apply today!
About The Candidate

To be successful in this post you will show:

  • Great customer service and call centre skills.
  • Demonstrable experience in working to KPI’s and targets.
  • Enthusiasm and interest and be willing to share ideas and knowledge with your team.
  • A flexible and adaptable attitude to work.
  • A calm and resilient personality.
  • Punctuality and reliability.
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance – 27 days per year, plus bank holidays
  • Flexible Working – we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey , helping and supporting you to be the best you can be through learning, development and personal growth.

Our Candidate Promise:

We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.

We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS .

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.


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