Customer Service Advisor, Sport and Betting

Job Expired

Stoke-on-Trent, England

Job Overview

Who we are looking for
A Sports and Betting Customer Service Advisor that will be the heart of sport and betting communication with our customers.

Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, eSports plus many other sports. You will have a clear passion and interest in the sport and gambling world.

You will liaise with customers via Live Chat and email, providing support and guidance. The ideal candidate will understand event statistics and review data to make accurate decisions, as well as escalating their findings.

The position is offered on a full time basis working any five days from seven, including evening and weekend work.

In return, we offer a competitive salary, a generous bonus scheme and a wide range of other benefits.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

This position is eligible for inclusion in the Company’s hybrid working from home policy.

Preferred skills and experience
Passion for delivering excellent customer service.
Excellent communication skills.
Ability to multi-task.
Competent computer, literacy and numeracy skills.
Effective decision maker.
Sport and betting knowledge.
Willingness to learn.
Effective problem solver.
Main Responsibilities
Providing first time resolutions to customers’ betting queries and complaints.
Resolving bet settlement issues.
Investigating issues thoroughly.
Using bespoke internal tools to assist and take ownership of communications.
Communicating with our global customer base.
Being aware of the sporting calendar.
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Long Service Awards
A thank you for your dedication and loyalty.

More Information

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