Customer Service Advisor/Administrator – Part time and Full Time

Due to expanding an growing we are currently looking for an experienced Customer Service Advisor/Administrator to join our excellent team and assist in the smooth running of the Customer Service Department by performing the following duties:

• Incoming Telephone Answering
• Processing Sales orders
• Dealing with delivery questions or issues
• Sales Order Processing
• Sales Email Inbox – Actioning and Replying to email orders and queries
• Customer Price lists – Updating and Monitoring
• POD’s – Proof of Delivery requests
• Returns and Collections of Goods
• Order Confirmations
• Quotations
• Resolving Complaints
• Filling Paperwork

This includes constantly improving and developing the current processes and procedures to offer the best service to our customers that we possibly can. The suitable candidate will enjoy working in a fast paced environment and will have an excellent attention to detail.

Experience of Netsuite is desirable however not essential. Full product training will be given.

Lapwing Ltd is a progressive Construction Supplies Company currently based in Keytec East Business Park, Pershore, WR10 2NX.We stock a complete range of Site Tools and Equipment with guaranteed next day delivery across the UK. For more information please visit www.lapwinguk.com.

Hours – 09:15 – 14:45, Monday – Friday

Salary Pro Rata Per Annum

Only applications containing a covering letter will be considered.

Company Benefits

• Competitive salary
• Holiday 25 Days + bank hoolidays ( 5 days to be taken during Xmas shut down)
• Be part of a growing company
• Pension Scheme
• Free parking
• Free Deli lunch

Job Types: Full-time, Part-time

Salary: Up to £24,000.00 per year

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday