Customer Service Advisor

Dundee, Scotland

Job Overview

The Service
An exciting opportunity has arisen for a Customer Service Advisor to join the Customer Service Team.

The Role
As a Customer Service Advisor you will:

  • Confidently answer enquiries on the phone and online
  • Provide reassurance and assistance in diagnosing repairs whilst delivering excellent customer service
  • Ensure all repair requests are logged on our customer relationship module
  • Ensure repairs are allocated to the correct trade and issued in accordance within repair target times using a schedule of rates system.

You Will

  • Be qualified to SCQF level 5 or equivalent
  • Have excellent customer service skills and be used to working in a busy fast paced environment
  • Have a friendly, helpful manner and can demonstrate team work skills.

Company Benefits

  • Pension Scheme
  • Flexible Working Patterns
  • Generous Holiday Entitlement
  • Comprehensive Health and Well-being package
  • Free access to online discounts for well known retailers
  • Death in Service Benefit
  • Cycle to Work Scheme (great savings from 25% – 39% on bikes and accessories)
  • Tech Scheme (great savings of up to 12% on computers and laptops)

Hours of work are as follows:
Monday, Wednesday and Thursday – 8am to 4.30pm
Tuesday 8am to 2.15pm
Friday 8.45am to 4pm

Job Type: Permanent

Salary: £24,030.00-£25,466.00 per year

More Information

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