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Customer Logistics Officer at Kimberly-Clark

Customer Logistics Officer at Kimberly-Clark

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Kimberly-Clark has responded to a variety of disasters around the world with corporate contributions, employee contributions, product donations and volunteer efforts. Take a look at how we’ve helped after Hurricane Sandy and flooding, tornadoes and earthquakes across the globe.

  • Job Type:Full Time
  • Qualification:BA/BSc/HND
  • Experience:3 years
  • Location:Lagos
  • Job Field:Logistics

Job ID: 827602
Worker Type: Employee
Worker Sub-Type: Regular

Job Description

  • Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives.
  • Oversee the order management process for Nigeria
  • Drive the process of Order Fulfilment to achieve On Time & In Full (OTIF) targets.
  • Be the leader of all Supply Chain/Logistics joint plans with customers.
  • Oversee total query management for internal and external customers.
  • Lead negotiations with customers on order fulfilment and on-time deliveries.
  • Direct the activities of your direct reports to Develop and maintain the collaborative relations with customers.
  • Ensure constant contact and communication with customers and stakeholders.

Operations Teams

  • Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
  • Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
  • Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
  • Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
  • Sales/Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
  • Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision making processes.
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
  • To ensure that the entire order process is managed in a cost effective and business aligned manner. This also includes managing all internal discrepancies e.g. pricing, order pad management, Critical Stock Allocations, the DNO List etc
  • To oversee the active growth, construction and maintenance of electronic order processes
  • Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
  • Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
  • Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost/time to the business
  • Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
  • Monitor adherence of 3rd Parties to KPIs to ensure service

Qualifications

  • BSC / HND
  • Degree / Diploma in Supply Chain / Logistics Management or equivalent.
  • At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
  • SAP and Excel experience a must have.

Benefits
We can offer you:

  • Development within well-known, strong K-C brand,
  • Stable employment with competitive salary and benefits,
  • Special Education Program, training for improving professional skillset,
  • Cross-functional and Multinational co-working,
  • Career opportunities arising internally.

Method of Application

Interested and qualified? Go to Kimberly-Clark on kimberlyclark.wd1.myworkdayjobs.com to apply

 

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