Customer Happiness Advisors (Remote Customer Service)

Job Expired


Job Overview


We’re excited – you might be just the person we’ve been looking for. And this might be just the role for you.

At Naked Wines, we like to tell it how it is. So here it is…

Our Customer Happiness Advisors work directly with our customers, who we call Angels. In other words, they are the wonderful people who take and make calls, write emails, answer live chats and instant messages, and do everything possible (and then some) to answer our Angels’ questions, anticipate their needs and fix any problems they may have.

It’s not easy work – you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.

Still reading?

Then here’s the part where we (and some of our team) tell you why you’ll love working with us.

We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ – a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers.

It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.

“Naked Wines is such a fun place to work with a great work culture – it’s hard work but so enjoyable and plus the incentives are awesome!!”

Lakshmi, Customer Happiness Advisor

“I’ve developed so much since joining and have learned a huge amount about myself here. It’s fast paced, the expectations are high but the rewards are fantastic.”

Rich, Wine Advisor

Keen to know more?

Head over to https://www.nakedwines.com/careers for the nitty gritty of the role and to apply.

Successful candidates will be invited to our online recruitment platform – Spark Hire – so keep an eye out for an email from them.

Hope to hear from you soon, but if we don’t, thanks for checking us out and best of luck with your job hunt.

Job Types: Full-time, Permanent

Salary: £19,305.00-£20,640.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay
  • Yearly bonus


  • Casual dress
  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • Flexible schedule
  • Referral programme
  • Wellness programmes
  • Work from home


  • 8 hour shift
  • Overtime
  • Weekend availability

Application question(s):

  • Have you added a cover letter?
  • Are you happy to work a shift pattern that includes weekends each week?
  • Do you have a good internet connection (if you’ll be working remotely)?
  • Are you looking for full time work (37.5 hours/week)?

More Information

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