Project Worker Complex Needs/Support Assistant

Application ends: September 28, 2023
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Job Description

Project Worker Complex Needs/ Support Assistant

Locations: London, Lewisham, Kings Cross, Ilford

Our client is one of the largest providers of supported accommodation services various clients such as young people, clients with a history of homelessness, resettlement, complex needs, housing, health and substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Positions Available:

Support Assistant – full time, 4-5 months contract (E10, London)

Project Worker – full time, 2-3 months contract, (Deptford, Lewisham – SE)

Project Worker Complex Needs – full time 4-12 months contract (Ilford, N3, Kings Cross)

£12.04 – £13.80 per hour, full time hours, Monday to Friday.

Role Purpose:

Supporting and empowering our customers to increase their life skills, self-management and confidence to successfully sustain independent living.

This aim will be achieved through the provision of individualised support, tailored to the specific needs of homeless adults and young people.


  • Service delivery
  • Accompanying clients to scheduled appointments.
  • Holding a caseload of customers and co-ordinating their support packages.
  • Working with customers to assess and identify their support needs.
  • Liaising with external partners, including accessing appropriate statutory and voluntary services.
  • Undertaking risk assessments for each customer and reviewing them regularly.
  • Keeping accurate records, including logbooks, service user files, monitoring information etc.
  • Providing support to adults with some challenging behaviours or mental health
  • Supporting clients in the processes of moving to permanent or new accommodation
  • Participate fully in team meetings, supervisions, performance reviews and training
  • Monitor and review plans to ensure tasks and actions are carried out in accordance with procedural review timescales and in response to changing levels of need
  • To ensure that new residents understand their rights and responsibilities, are made to feel comfortable and are given full information and are inducted into their new accommodation
  • Support client peers to make recovery visible in the schemes and, where appropriate, to co-deliver activities
  • Using specialist knowledge of substance misuse, mental health and other needs areas, contribute to risk assessment and risk management, and the raising of alerts in respect of children and vulnerable adults.

Experience required:

  • Experience of supporting vulnerable people (young people, mental health, substance misuse, rough sleepers) to achieve independent living
  • Experience of supporting and an understanding of the reasons why people become homeless and the needs and challenges they face.
  • Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits.
  • Ability to take on a caseload with responsibility for key working a group of customers, co-ordinating support packages, and proactively ensuring all necessary tasks and activities are completed.
  • Ability to document clear records and to evidence outcomes achieved with customers.
  • Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback.
  • Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English.
  • Computer literate, and competent in the use of Microsoft Office applications.

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration or call Kasia or Jade directly at Barker Ross Health and Social Care on 0115 9418131.

*Please note the above outlined experience is the ‘minimum’ first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

  • Contact: Katarzyna Ilczyk
  • Reference: Totaljobs/PRCN/PR/SA/LON
  • Job ID: 101091108