Somewhere in Canada there’s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.
Join Canada’s Lifeline and make a meaningful difference every day.
About the role
In this role, you will be responsible for administrative support to all program activities and you will provide support in accordance with all regulations, standards and good manufacturing practice.
Key responsibilities include:
- Provides support to donor eligibility enquiries and/or donation criteria escalations
- Monitors safety and status of donor during collection by assessing donor incidents and providing care and providing post-donation care and instructions as required
- Ensures donor incidents are documented/reported and donor follow-up is completed
- Conducts confidential donor screening, obtains donor consent, completes donor registration, and responds to inquiries and concerns regarding plasma donation/process, etc
- Performs venepuncture according to established standards
- Ensures completeness of information in IT system for products and prepares product samples for shipment to testing facility
- Follows established procedures to centrifuge product samples, prepare products for freezing and monitor temperatures
- Promotes a positive experience through exceptional customer service throughout collection process and takes initiative to ensure that donors are engaged and that their needs are met
- Participates in the development and maintenance of an effective non-conformance program, which includes data collection and analysis, root cause analysis, monitoring of its effectiveness and recommending and implementing process improvement activities as needed
- A licensed Registered Nurse, able to practice in the province of employment
- A minimum of three years of progressive experience working with the public, particularly in a high customer-focused environment
- Experience with current Good Manufacturing Practices is an asset
- Excellent communication skills in English; bilingualism is an asset
- Excellent interpersonal skills, team building and ability to collaborate in a multi- team setting
- Must be detail-oriented and capable of working in a highly regulated environment
- The ability to exercise judgment, tact, diplomacy and strict confidentiality are mandatory
- Computer literacy required
- Hours vary between 0645-2115. Rest days to be determined in accordance with Collective Agreement
- Comprehensive group health, dental and vision benefits
- Defined benefits pension plan
- Employee discounts, wellness programs, and much more
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.