Patient Nurse Navigator – RPN/RN *remote*

Job Description

Who we are

We change the way Canadians navigate and access medical care. Medical Confidence, a CloudMD organization, is Canada’s first company to dramatically reduce patient wait-times in the public healthcare system. For thousands of patients, we have reduced the time from when their family doctor refers them to a specialist and reduced the recovery time from treatment back to work. Our clients include insurance carriers such as Manulife, RBC Insurance, Sun Life, etc. and employers. As part of group benefits, we help their plan members and employees, who are frustrated (and whose health is often endangered) by unacceptably long wait times to see specialists, and more time from specialist to treatment, return to work sooner because of our intervention. Are you ready to join CloudMD and continue to better serve the healthcare needs of Canadians?

The Team

Our current team is extensive & diverse consisting of experts in their respective fields including, but not limited to Registered Nurses, Registered Practical Nurses, and individuals with a passion for helping others. This team approach allows us to offer our Clients a caring, educated and diverse professional team who are able to support and individualize our Client’s care plan for their specific needs.

What You’ll Be Doing

• Assess, manage, support and monitor client’s individual health needs
• Advocate on behalf of our clients, and identify appropriate interventions that promote a greater level of functioning for the client
• Record client information/evaluations and medical assessments and reports using various company technology systems
• Coordinate of client’s medical and healthcare provider services
• On-going research of governmental programs applicable to mental health other medical conditions (across Canada)
• Ensure our client’s access, the services they need in order to achieve their goals and recovery, including scheduling appointments
• Explain medical procedures and/or treatment options
• Collect and distribute client information as required
• Other duties as assigned
• Additional training, experience & passion for mental health
• Experience/education in disability case management
• A dedicated, quiet home office and reliable Wi-Fi
• Energy, integrity & thrive working in a fast-paced environment
• Maturity and want the opportunity to use your years of experience in a different capacity
• RPN/RN in good standing (must be!)
• Empathy and understanding
• Highly proficient computer skills
• Strong knowledge of the Canadian Healthcare system
• Strong time management & organizational skills
• Problem/symptom-based approaches and focus on solution-based interventions
• Worked in roles with performance indicators and rise to the challenge to meet established metrics
• Pride in being a positive team player, tenacious, intuitive, caring, curious, FUN, is able to multi-task and prioritize competing priorities.

What You Need to be Successful

• Exceptional communication skills (written & verbal)
• Additional training, experience & passion for mental health
• Experience/education in disability case management
• A dedicated, quiet home office and reliable Wi-Fi
• Energy, integrity & thrive working in a fast-paced environment
• Maturity and want the opportunity to use your years of experience in a different capacity
• RPN/RN in good standing (must be!)
• Empathy and understanding
• Highly proficient computer skills
• Strong knowledge of the Canadian Healthcare system
• Strong time management & organizational skills
• Problem/symptom-based approaches and focus on solution-based interventions
• Worked in roles with performance indicators and rise to the challenge to meet established metrics
• Pride in being a positive team player, tenacious, intuitive, caring, curious, FUN, is able to multi-task and prioritize competing priorities.

We thank everyone who is interested in our role. Only qualified candidates will be directly contacted for this position.
CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.
CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.
Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.Report job