Online Customer Support

January 16, 2023
Application ends: January 31, 2023
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Job Description

New York, NY

Our company is seeking a Customer Support Service to be a key point of contact for existing customers. We’re looking for someone who can build relationships quickly over the phone, in writing and in person with customers. You will be a fast and willing learner, demonstrate excellent listening skills, and always put the customer first. You will be a team player who provides feedback to internal teams on opportunities to develop and refine processes.

Responsibilities

As a Customer Success Manager at our company, you will:

  • Be a product expert for your clients and acting as a consultant on how this platform can help your customers
  • Manage a portfolio of accounts with success metrics and product enquiries
  • Run and manage ongoing training / implementation of new features and changes to the platform
  • Assist with onboarding new users to the platform and ensure they are set up for success

Requirements

Our ideal Customer Success Manager will have:

  • Strong negotiation skills who is a quick learner and organized
  • Experience working in a customer facing and/or account management role
  • Excellent verbal and written communication skills with an ability to build trust with clients and problem solve as needed

Job Type: Full-time

Salary: $79,780.00 – $151,207.00 per year

Shift:

  • 10 hour shift
  • 8 hour shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Ability to commute/relocate:

  • New York, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location