Nursing Manager at SE Health, Toronto, Canada

Application ends: March 31, 2023
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Job Description

  • Interface with service co-ordination and customer service to facilitate operational processes.
  • Collaborate with Director, Staffing Solutions to meet benchmarks for operational efficiencies.
  • Act as a resource to support quality service delivery
  • Investigate, follow up and respond to client/staff incidents and complaints, risk issues and health and safety occurrences that require action before the next business day
  • Inform appropriate individuals of complaints and incidents, risk issues, and health and safety occurrences that have been actioned and required follow-up
  • Input client/staff complaints and incidents, risk issues and health and safety occurrences into Staffing Solutions data base and/or the Feedback/Risk Monitor
  • Proactively communicate with clients, stakeholders, and staff, bringing information/issues forward to supervisors and management
  • Attend external meetings when delegated by Director
  • Interview and assist in the selection of health care staff to meet ongoing staff requirements.
  • Facilitate training/orientation of new employees.
  • Ensure appropriate scheduling/staffing/skill mix to meet service provision demands
  • Ensure compliance with health & safety legislative requirements and internal procedures and programs for hospitals, Long-Term Care, clinics and other facilities.
  • Collaborate with Human Resources Manager to utilize the Performance Management system to coach, support and evaluate employees.
  • Compile, analyze, maintain, monitor and evaluate data to support evidence based decision making
  • Co-ordinate in-services.
  • Actively participate as a team member in project/program development and implementation.
  • Conduct monthly client satisfaction surveys and other quality monitors.
  • Work collaboratively with teams to support and guide them with team building, scheduling and resource management.
  • Participate in an on call rotation.
  • Participates in other projects as assigned


  • A regulated health care professional designation (RN) required and registered with CNO
  • 3-5 years management or supervisory experience in a health care organization.
  • Experience in critical care is an asset.
  • Recent hospital experience would be preferred.
  • General knowledge of professional practice
  • Consistently models Saint Elizabeth’s values and core leadership competencies.
  • Excellent interpersonal and verbal/written communication skills.
  • Ability to work independently and as part of a team.
  • Sound understanding of documentation standards.
  • Critical thinking and sound problem solving skills.
  • Demonstrated leadership skills.
  • Excellent computer skills/knowledge and familiarity with scheduling systems are preferred.
  • A vehicle and valid driver’s license – ability to travel.