Field Case Manager (12 Month Contract)

Application ends: July 31, 2024
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Job Description

  • Single point of contact for the program with physicians
  • Educate physicians and/or their staff on various program services
  • Provide therapy guidelines to manage physician expectations with respect to reimbursement
  • Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
  • Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
  • Provide ongoing updates to physicians on their patients
  • Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs. 
  • Identify areas for risk and foster proactive, continued quality improvement.
  • Work collaboratively with other team members in various roles to coordinate the patient journey.
  • Participate in scheduled physician meetings with sales representatives
  • Attend Continuous Medical Education events and report new activities
  • Regular travel to various physician offices
  • Adverse Event reporting
  • Adhoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Registered nurse (RN)
  • Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills 
  • Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
  • Bilingualism is an asset (requirement for province of Quebec) 
  • Previous Case Manager experience an asset 
  • Basic CCPE an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Exceptional customer service and interpersonal skills
  • Ability to manage multiple tasks and priorities at once 
  • Comprehension of medical terminology 
  • Strong analytical and organizational skills 
  • Ability to analyze current enrollment volume by MD 
  • Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart 
  • Excellent time management skills & sense of urgency
  • Ability to collaborate effectively with program associates
  • Ability to work autonomously in a remote setting
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Detail and result oriented
  • Ability to adapt to change and ambiguity
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours 
  • Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
  • Adhere to Performance Standards and Procedures required by the program
  • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies
  • Must be located in Vancouver/Mainland area.

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.