Customer Success Representative

January 16, 2023
Application ends: January 31, 2023
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Job Description


Company Overview

Aucto is a SaaS platform and marketplace that helps businesses manage, repurpose, donate, and sell their surplus industrial assets (i.e. manufacturing equipment). Our technology is disrupting a highly fragmented $400B+ market by focusing on transparency, simplicity, and sustainability!

Our business and the industrial market are rapidly growing – today we work with some of the largest companies in the world including household names like GM, Bp Oil, SpaceX, and Boeing. We are onboarding customers quickly as economic savings, shipping and manufacturing delays, and social forces such as net-zero goals drive more enterprises to prioritize asset recovery.

About the Role:

We are looking for a highly organized and energetic individual to join our growing Customer Success team! This team is responsible for helping our customers onboard and ensuring the success across our SaaS tools and Marketplace products. Some of the key ways that you will accomplish this are by owning customer training and onboarding sessions, responding to support requests, and helping our sellers to set up auctions on our platform. Our customers are generally large Fortune 100 type companies and we take great pride in offering outstanding customer service and encourage our Customer Success team to go the extra mile. If this sounds like you then we would love to chat!

What you’ll do

  • Deliver amazing customer experience on inbound support inquiries via phone, email, and chat by showcasing empathy and leveraging your relationship building skills
  • Own the solutions! Drive Aucto’s customers towards solutions by leveraging your outstanding problem solving and coordination skills to get the right customers, internal teams, or external vendors involved to resolve the issue
  • Champion Aucto’s products! Become a product expert and use that knowledge to run training and onboarding sessions, troubleshoot technical issues, and set up auctions for our customers
  • Assist with account maintenance including invoicing and collecting payments
  • Work with Aucto’s sales and marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business
  • Meaningfully influence our Products: Leverage your customer interactions to generate and share insights with our product and engineering teams to help refine our product and build out the next great feature.

What we’re looking for:

  • Bachelor’s or Associate’s degree
  • 2+ years of experience in a customer facing role. Ideal candidates have experience with a SaaS, Marketplace, or similar tech product
  • High energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable customer service skills using both written and verbal mediums
  • Strong time management skills and attention to detail combined with the ability to multitask and prioritize work
  • Experience or strong interest in working cross-functionally with Product and Engineering, Operations, Marketing, and our leadership to influence company wide initiatives
  • Self-starter attitude and the willingness to “roll up your sleeves”
  • Passion for environmental causes and for building a business from the ground up!

This is a remote role. Candidates can be located anywhere in the US or Canada