Customer Service Supervisor

Application ends: July 31, 2024
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Job Description

Do you thrive on providing exceptional customer experiences and take pride in going above and beyond to assist others? Do you have experience with leading a high-volume call center? If so, we have an incredible opportunity for you! We are currently seeking a Customer Service Supervisor. As a company that places our customers at the forefront of everything we do, we strive to create interactions that leave a lasting impression. Join us in our mission to help transform the practice of medicine, one interaction at a time, and become part of a supportive and collaborative environment. Embrace the joy of helping others, just as we do, and unlock a rewarding career filled with growth and fulfillment. Don’t miss out on this amazing opportunity – apply today!

This full-time (Monday through Friday) from 8am to 5pm position is onsite at our corporate office in Barrington, IL.

What to Expect

  • Expect a team driven by a genuine passion to help those in need, delivering excellent customer service.
  • Help foster an atmosphere of growth and continuous improvement.
  • Facilitate communication between departments to ensure customer satisfaction.
  • Review current processes to generate solutions to improve efficiencies within the department.
  • The ideal candidate will have the ability to solve complex, unstructured problems using conceptual thinking, approaching challenges with a creative mindset.
  • Carry out supervisory responsibilities including interviewing, training, and performance review process.

What You Will Contribute

  • Bachelor’s degree in business administration, or a minimum of 6 years’ experience in a high-volume call center with at least 4 years in a leadership role.
  • Proficiency in using ERP, and CRM systems. Business Central experience is a plus.

What You Will Receive

  • Competitive compensation with bonus program.
  • Health, Dental, Vision, Life, 401K with matching, HSA with company contribution.
  • Immediate Paid Time Off, starting annually at 15 days.
  • Paid Holidays.
  • Company-paid on-site wellness meals.
  • Gym membership reimbursement.
  • Employee Assistance Program.
  • Voluntary benefits short-term disability, whole/term life, hospital indemnity, critical illness, accident expense.
  • Opportunities for growth and development such as company university and tuition reimbursement options.
  • On-staff health coach, one-on-one or group coaching.
  • Health and wellness initiatives walking challenge, weight loss challenge, health risk assessment and more!

Why Work at Ortho Molecular Products

Our healthcare system faces significant challenges, with issues like complexity and inefficiency. At Ortho Molecular Products, our vision is to help transform the practice of medicine. We work tirelessly to assist healthcare providers in adopting improved solutions for health issues, integrating lifestyle medicine and evidence-based nutritional therapies that enhance patient outcomes. Our commitment involves crafting scientifically grounded products and pioneering innovative clinical initiatives tailored to support doctors in supporting their patients’ recovery and well-being.

We are looking for people who align with our mission and want to invest their lifework and passion into transforming the practice of medicine. Our team is purpose-driven, values-based, and service-focused. We are looking for likeminded people who want to join the movement that is changing the way healthcare is being delivered.

Ortho Molecular Products is an Equal Opportunity Employer.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We invite you to explore the Ortho website to learn about our career opportunities and apply (

Join us in our mission to revolutionize healthcare and empower clinicians to make a difference!