Customer Service Representatives

Application ends: December 15, 2022
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Job Description


  • Start with a job – stay for a career
  • You can thrive in a flexible, work from home environment!
  • Multiple part time roles available

We’re on the lookout for Customer Service Representatives within our Direct Banking contact centre! We are after individuals who genuinely care about having real, meaningful conversations with our customers; and want to grow their career with us!

Our Customer Service Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

Hours and Training

We have multiple Part Time positions available operating on the below shift:

Friday, Saturday, Monday and Tuesday, 6:00pm – 12:00am.

You must be based in Perth for this position. The start date will be Friday 27th January.

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one. Training will be conducted virtually for 4 weeks, with further on-the-job training and support for an additional 9 weeks! We also offer an 18 month development program to upskill and develop your Customer Care capabilities.

Do work that matters

We like to say that our Direct Banking team is at the heart of the best Retail Bank in Australia, and we’re there for our customers when they need it most. You’ll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That’s what makes Direct Banking so special.

See yourself in our team

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

Work from home with us

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated private work area and a fast and stable connection to the internet. You will also need to live in an area with adequate mobile coverage or have a home phone line installed – leave the rest to us!

Please note; you may be required to attend one of our locations from time to time if any technical support is required. On that basis we would prefer applicants to be based within an easy commutable distance from our business banking centre in Perth CBD.

Your development

At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach. We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through


to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/12/2022