Customer Service Representative

Application ends: November 26, 2022
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Job Description

London, England

Customer Service Representatives (FX Company – Central London)

£12 per hour (£26,280 per year)

Permanent Position

Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents.

As part of this growth, Global Exchange is beginning operations in the UK, and to support this we have exciting opportunities for full time Customer Service Representatives.

Working hours:

  • Rotated shift pattern of 3 days on, 3 days off, 12 hours per day: Monday – Sunday. Branch operating hours are between 04.00 – 23.00

The ideal candidate is a confident, self-motivated and target driven salespeople with a passionate approach to customer service at the heart of what we do. They will be responsible for exchanging multiple major and exotic currencies from around the world ensuring you engage with the customer to match their needs to the right offer. They will need to be accurate and have excellent attention to detail.

They must be able to provide a 5 year reference history in order to meet airport air side pass requirements.

We are looking for people with the following skills, however full training is provided;

  • Minimum 1 year proven Sales experience
  • Minimum 1 year proven Customer Service experience
  • Minimum 1 year proven Cash Handling experience
  • Ability to speak multiple languages would be an advantage

In return, we can offer you:

  • Discretionary Bonus Scheme
  • Improved Currency Rates
  • Free Staff Car Parking
  • Company Uniform
  • Employee Assistance Program

If you think that you have what it takes to join our team then please click the Apply button below to submit your CV.

Global Exchange will process and retain the information you have provided as part of the recruitment process, this information will be held for a maximum period of 6 months, if your application for the position is unsuccessful. After this period of time the information will be deleted from our records.

Job Type: Permanent

Salary: From £26,280.00 per year


  • Company pension
  • Employee discount
  • On-site parking
  • Referral programme
  • Wellness programme


  • 12 hour shift

Supplemental pay types:

  • Bonus scheme
  • Loyalty bonus

Work Location: On the road