Customer Service Officer – Library Services (Casual)

Job Description

The Hills Shire Council is seeking highly motivated and customer-oriented individuals to join our Library Services team as Casual Customer Service Officers. The successful candidates will have exemplary customer service skills and enjoy interacting with community members of different ages and cultures. Customer Service Officers play a crucial role in ensuring a positive and enriching experience for library customers.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Provide exceptional customer service to library users, including assisting with locating library materials, answering inquiries, and resolving any issues or concerns.
• Assist customers with the use of library resources and technology, including computers, printers, and e-resources.
• Deliver the full range of Council and Library services through Council’s libraries.
• Assist in the delivery of programs and activities.
• Work at any of Council’s libraries on an as needs basis, including evenings and weekends.

What are we seeking in our new team member:

• HSC or equivalent
• Driver License (Class C – NSW)
• A valid Working with Children Check
• Experience in a high volume, fast paced customer service environment

Benefits of working with us:

Competitive rates of pay at $47.28 per hour, (inclusive of casual loading and excluding superannuation), paid weekly, opportunity for bonus payments, Fitness Passports, Aquatic and Fitness membership discounts and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page and submit your application online along with a cover letter outlining your availability at www.thehills.nsw.gov.au by 5pm on 19 March 2025.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.