Customer Service Officer
Job Description
MAYDAY Recruitment is excited to work with one of Australia’s largest privately owned insurance brokers, looking for a Customer/Client Service Officer, in their Perth office.
This role offers a great opportunity for candidates to kick start their insurance career and gain invaluable experience with opportunity to progress and develop their skill set.
In this role, you will be taking a high volume of inbound calls and providing strong customer service to clients via phone and email.
What’s in it for you:
- Gain invaluable experience within the insurance industry.
- Permanent role, with opportunity to grow and develop with the company.
- Full time, permanent role with hybrid work model (work from home 2 days a week after training).
- Onsite training provided to set you up for success.
- $65,000 – $70,000 plus super
- Receive your Tier 2 Insurance Certificate.
Responsibilities of the role:
- Answer inbound calls from clients, providing positive customer service, responding to enquiries and providing relevant information.
- Accurately process quotes, new business applications, and enquiries.
- Ensure tasks are completed in a timely manner.
- Adhere to internal and external compliance requirements.
- Stay updated on compliance, embargoes, and process changes.
The ideal candidate:
- Previous experience in customer service and/or call centre environment.
- Previous experience within the insurance or financial service industry an advantage, but not necessary.
- Work in fast-paced environments and be able to work under pressure.
- Full permanent working rights in Australia
- Good communication skills essential.
If you meet the above requirements and are looking to secure work ASAP, apply today!
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
