Customer Service (m/f/d) French

Application ends: September 28, 2023
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Job Description

Customer Service (m/f/d) French

Job Description

Customer Service (m/f/d) French

Due to our incredible growth, we are looking for customer service representatives (m/f/d) with French and English language skills to help us create exceptional customer experiences for the largest social media platform in the world.

In our office in Berlin and Homeoffice in Germany, 1950 employees in over 12 languages take over the communication via phone, chat or mail processing with the customers of our client.


  • €2,500 gross monthly salary / €30,000 gross annual salary.
  • Relocation bonus of up to €1500 from outside Germany and €700 from within Germany, depending on current location (minimum 100 km to Berlin) *
  • Attendance bonus €40
  • Homeoffice in Germany possible
  • Your work equipment will be provided by us.
  • 6 weeks paid training (part time after training is possible) and ongoing coaching – all online.

Responsibility :

  • Answer customer inquiries from advertisers and agencies (small and medium-sized businesses) in French
  • Thanks to your professional customer advice and solution suggestions, the advertising effectiveness of your customers improves.
  • Implementation of social media marketing measures via chat, email, telephone and social media messenger.
  • You contribute to excellent customer service from the start and continuously develop ideas to improve customer satisfaction and the customer advertising experience.

Experiences :

  • Online advertising experience is desirable
  • Experience in a service-related environment is desirable
  • Excellent communication skills and knowledge of French (written and spoken minimum C1) and very good knowledge of English (minimum B2)
  • Affinity for social media and active social media users
  • Ability to multitask and high stress resistance



*For more information please contact your point of contact from the Talent Acquisition department.

For us, it is natural to be an inclusive employer that promotes and values diversity. We live diversity, respect and equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation. Our cultural guideline “We all contribute and are 1 Concentrix” expresses exactly these values. We want to create a barrier-free environment where everyone can show their full talents.

Location:Germany, Berlin

Language Requirements:English (Required), French

Time Type:

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