Customer Service Advisor- Energy Assistance

Application ends: December 13, 2022
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Job Description



103 Hoddle St
, Collingwood, VIC, Australia, 3066

Part Time Limited Tenure

Your role:
This is a hybrid position allowing for opportunity to work from home or be based at one of AV’s office across Melbourne.

Working to deliver a customer focused inbound phone service providing tailored energy affordability assistance to vulnerable Victorians who are struggling to pay their energy bills and help them combat the rising cost of living.

The skills you will use day to day:
Help support at risk clients to understand and address billing errors and enter into hardship programs

Help clients find, compare and switch energy offers

Help clients apply for grants and concessions

Provide energy conservation advice

Provide referrals to other services based on the individual needs of clients

Provide phone and email support to members of the community

Any additional languages would be useful in the context of this role

Customer service skills

Flexibility to work on a rotating roster covering the operating hours of 8am to 7pm

Experience in call centres would be an advantage

What makes this such a great role for you:
You get a salary starting at around $65,000 plus super.

Part time 3 or 4 days per week available.

Salary packaging is available up to $15,900 plus an entertainment card.

SCHCADS award level 3

Work from home and in community. A reliable internet connection and an appropriate work space is required for any work from home hours.

18 month contracts.

We take the Health and Wellbeing of our people seriously offering a Well Worth It! Program, EIP and EAP.

Access to discounted health insurance as well!

A diverse and inclusive workplace for you to feel safe, acknowledged and included.

Our people are our biggest asset, we will support you to set you up for success.

A Rainbow Tick Accreditation

What our people say- “AV is an organisation where if you want to challenge yourself or explore opportunities, you don’t have to leave to do that. There are so many great people, programs and services, so it’s an organisation where you have great conditions for growth and development”.

Ready to take the next step:
The closing date for applications is December 6th with interviews and offers prior to Christmas for January 2023 starts.

For a Detailed Position Description please take a look here: Customer Service Advisor Position Description.pdf

To apply for this position all you need to do is click apply wherever you are and attach a resume and a brief cover letter that describes your motivation to apply.

The advert is only meant to be an overview, for all the details on what makes this such a great opportunity or to ask questions contact Paul Ridley, Recruitment Specialist via email at

Please Note: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement. AV employees are required to either be fully vaccinated against COVID 19 or have a medical exemption. AV will require evidence that you are compliant with these requirements.

Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this. Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.