Customer Service Advisor/Administrator

Application ends: December 15, 2022
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Job Description

Sydney

We are looking for customer obsessed people who have a passion for providing that quality customer service experience and making insurance simple. Every calls / emails you take will be a unique experience

Responsibilities:

  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
  • Independently provide accurate information to resolve problems/issues that arise
  • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
  • You will escalate issues to your team leader, managers, and other departments as required
  • Adhere to the Quality Assurance standards set
  • Adhere to and comply with the schedule set by the Team Leader
  • Assist in the preparation of other processes as and when assigned/required by the Team Leader
  • Display good team working attitude and behavior within the team and other departments in the company
  • Provide a high level of customer service in responding to customer enquiries on the telephone and via email, actively contributing to achievement of key performance indicators.

About You

  • Ability to pick up new systems quickly is essential
  • Adaptable and agile with change
  • A team player who wants to be part of a high performing team but also able to thrive autonomously
  • Proactive approach in identifying potential issues and active problem solving skills
  • Hunger to want to grow and develop – we love growing and developing our team!
  • Committed to delivering exceptional and engaging customer service to our customers.

Benefits

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary.

The flexibility to work in ways that meet your work/life commitments and support your wellbeing.

Job Types: Full-time, Part-time
Part-time hours: 25 per week

Pay: $43,100.90 – $75,852.84 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Professional development assistance
  • Vision insurance
  • Work from home

Schedule:

  • Flexible hours
  • Monday to Friday
  • Shift work

Supplemental pay types:

  • Commission
  • Overtime pay
  • Performance bonus
  • Signing bonus

COVID-19 considerations:
compulsory

Experience:

  • Inbound call centre: 1 year (Preferred)
  • Outbound call centre: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)