Customer Service Advisor

Application ends: November 25, 2022
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Job Description

Altrincham, England

Due to continued growth, PayStream Accounting Services Limited have an opening for a Customer Care Advisor to join our Umbrella department at our Altrincham office.

Part-time options available (40 hour week when working full time, minimum of 22.5 hours per week when working part-time)

Choose from a 4 day week, hybrid working (2 days at home and 3 days in the office) or choose your own hours between 7am and 7pm (following an initial training period of 6 weeks)

No working Bank Holidays or weekends!

The salary for this role is £22,500.

The Role:

  • Resolving new and existing customer issues quickly and efficiently
  • Supporting new customers through the learning curve of either setting up their own business or being employed through an Umbrella company
  • Nurturing PayStream’s existing customer relationships by providing an inspirational level of customer service
  • To ensure compliance processes are followed at all times
  • Taking inbound call queries and supporting the team managing an email inbox

The Person:

  • A positive can do attitude, being punctual and reliable
  • Ability and commitment to deliver high levels of customer service
  • Resilience and the ability to cope with difficult conversations
  • Ability to communicate clearly to clients, contractors and colleagues
  • Ability to work effectively in a team
  • Ability to remain calm and professional in a pressurised customer service environment
  • Ability to manage own time to deal with multiple tasks effectively

Requirements:

  • Minimum grade C in Maths and English GCSE (or equivalent)
  • Basic IT skills with the ability to learn and operate relevant computer systems

Progression:

  • Professional qualification financial support with up to 6 days paid study leave for professional qualifications
  • Training and personal development
  • Clear objectives and paths for progression

Holidays:

  • 23 days plus Bank Holidays which increase with length of service
  • Plus your birthday off

Benefits:

  • Salary reviews every February
  • Company social events, treats and rewards
  • Casual dress everyday
  • Long service awards
  • Access to mental health first aiders and a support service
  • Free fresh fruit delivered twice a week
  • Personal accident cover
  • Being part of an amazing culture within a company that have Investors In People Gold

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

Job Types: Full-time, Permanent, Part-time

Salary: £22,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Work Location: Hybrid remote in Altrincham

Application deadline: 25/11/2022