Customer Service Advisor

Application ends: February 10, 2023
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Job Description

Liverpool, England

  • Annual salary of £21,315 (FTE)
  • Permanent role
  • Full-time, part-time, and flexible working patterns available
  • Liverpool city centre office base with opportunities for agile / home working


The role

The purpose of this role is to be part of an award-winning customer service team, liaising with customers through telephone, email, Live chat, and social media enquiries to meet the Contact Centre KPI’s.

You can expect to deal with a range of enquiries such as repairs, lettings, antisocial behaviour, safeguarding, compliments and complaints, ensuring you complete service requests raised by customers. You will carry out a range of administration processes, including delivering an effective repair appointment system to customers, aiming to investigate and resolve customer complaints at first fix.

The right fit

  • You’ll be a confident, capable communicator with excellent interpersonal skills.
  • You will have a positive commitment to high standards of customer care and service delivery.
  • You’ll relish working in a high performing, fast-paced team committed to resolving issues at the first point of contact, with the ability to work under pressure.
  • You’ll need basic ICT skills and the ability to communicate in writing to a good standard with experience of using a telephone system.
  • You’ll need an open mind, a willingness to learn and we’ll help you with the rest!
  • You’ll embody our 6 values, which are openness and honesty, one team, customer centric, high performance, ambition and dynamism, and efficiency and value for money.

We are recruiting 6 customer service advisors, with both full-time roles and part-time roles available.

Please note a full time role is 35 hours a week, Monday to Friday, with working hours between 8am to 5pm. Various options are available to cover the part-time roles however this can be discussed at interview stage.

There is an opportunity to agile work with the working week split between both office and home working after full training is completed.

Assessment Centre Date: 8 February 2023

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

  • A range of flexible working options.
  • 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
  • 6 additional days for volunteering.
  • Up to 9% employer’s contribution to the pension scheme (match funded).
  • £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
  • Enhanced maternity, paternity and adoption pay schemes.
  • Employee Assistance Programme and health and wellbeing initiatives.
  • A wide variety of exciting learning and development opportunities.
  • Interest free loans to assist with the purchase of computer equipment and travel season tickets.
  • Monthly staff lottery scheme.

“We regenerate places and create opportunities for people”

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.