Customer Service Advisor

Application ends: February 10, 2023
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Job Description

Dover, England

Are you an individual who loves to provide customers with a fantastic level of service?
Here at P&O Ferries we are looking for a number of customer service advisors based here in Diver to join our busy contact centre team. This is such an exciting time to join P&O Ferries with 2 new ships joining our fleet in 2023 as well as being part of the DP World family it is a great opportunity to join a brand who want to see your career excel.
Location – office based we have a number of flexible and permanent roles that will fit with the hours that suit your needs, this can be discussed at interview
What does it involve?

  • Taking calls and handling emails via webchat from the public and travel trade
  • Using our inhouse reservations systems to create and manage bookings
  • This role will involve a high level of customer service and you must have the ability to meet targets
  • This is a busy role which will include shifts working weekends and evenings

About you:

  • No previous contact centre experience required BUT you must be able to demonstrate an understanding of great customer service.
  • You will be outgoing, looking for a challenging and fast paced role
  • Custom focused as well as having great persuasion skills and willing to pitch when required
  • Strong verbal communication skills

In return we offer a host of benefits including a generous pension scheme, free ferry travel across all our routes from day one, EAP and a flexible role that will suit your lifestyle.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

Job Type: Permanent

Salary: £24,373.36 per year