Customer Service Advisor

Application ends: November 29, 2022
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Job Description

London, England

About this job

Home based Customer Service Officer

We are looking for an enthusiastic Customer Service Officer with Revenue and Benefits experience to work in a busy fast paced Contact Centre environment. You will be solving our residents’ problems in Rent, Council Tax and Benefit Enquiries from start-to-finish, and sign posting where necessary, so they get back to enjoying their lives as quickly and effortlessly as possible.

We are not just a Contact Centre, we believe in placing our customers at the heart of what we do, and so you will be empowered to provide customers with support, advice, and the peace of mind that their current issue will be resolved by the Customer Services department.

You don’t need to have any customer -facing experience, because we will provide you with all the right training. Our 4-week training will give you the knowledge, systems skills and soft skills to set you up for success as long as you have the right attitude and if you are passionate about helping others, then this could be the start of something special.

Re-applying for posts

Applicants who have not been shortlisted or who are unsuccessful at interview cannot reapply for the same job if it’s within 6 months of the first advert – for further information please refer to our Jobs and Career Page – ‘Working for us and Information for Applicants’ on our website

Special requirements for this post

The role is 100% home based so you will need to have a reliable internet connection.

About you

You will be someone who takes ownership of customer issues with a drive to solve problems and help people. In addition to this, you will be someone who gets on well with others and understands how to approach different customer interactions, a great listener with attention to detail and demonstrate empathy and patience. To be successful in this role, you will need to be a clear and confident communicator, even when faced with challenges

About us

Passionate, dedicated, making a difference – then come and work with us!

Customer service is at the heart of what we do here at the London Borough of Barking and Dagenham. We aim to deliver each one of our residents a personal experience with a warm, human touch. To help us achieve this, we are on the look-out for talent to join our customer services team who love helping others, enjoy problem-solving and are ready to go above and beyond for our residents.

Our borough is vibrant and diverse, and this is something we are proud of. With our DRIVE values as the foundation to delivering our services, we value the diversity of people who live, work and visit Barking and Dagenham and it is our vision to create a place where people understand, respect and celebrate each other’s differences.

In addition to this, we investment in your learning and development as well as a commitment to your wellbeing. For more information about the benefits of working for us please visit Working for Barking and Dagenham | London Borough of Barking and Dagenham (lbbd.gov.uk)

Selection Process

The selection process will consist of 2 stages.

  • Once your application is anonymised it will be shortlisted by our interview panel, and if successful you will be invited to our assessment centre.
  • The Assessment Day is made up of:
  • A role play exercise
  • An In Tray Exercise
  • Face to face interview.