Customer Happiness Manager – Germany (f/m/d, based in Berlin or remote) in part-time (20 hours per week)

Application ends: April 30, 2024
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Job Description

Royfort is a luxury brand in the home & living sector founded by two former Google/Amazon employees. We take the best elements of these company cultures to create the best work environment for everyone. Personal development and growth are at the heart of everything we doAufgabenAt Royfort you will:Deliver exceptional customer service through phone and email, constantly striving to make things better, faster and smoother for the customersConsult customers what products fit their needs bestTake a service- and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customerLiaise cross-departmentally between Customer Experience, Operations, Marketing and Product teamsQualifikationAbout you:You feel motivated to create amazing customer interactions and are passionate about our products. You are a self-starter with good judgement.1-3 years in customer service or a related communications-focused role (at a startup is a major plus, e-commerce is even better)Ability to communicate clearly, confidently, and enthusiastically via phone, email, and chatStrong judgment and a service- and solution-oriented approachInterested? We look forward to hearing from you!