Customer Care Representative

Application ends: February 10, 2023
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Job Description

Hemel Hempstead, England

Customer Care Representative

Boston Scientific’s hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible: Hybrid

Onsite Location(s): Hemel Hempstead, HRT, GB

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.


We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Customer Care Representative


At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world. You’ll have the opportunity to grow and nurture your talent in an inclusive and innovative environment.
Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

Starting your career with us gives you the opportunity to join a leader in the medical devices industry while having the opportunity to develop the experiences you need to grow both personally and professionally. Submit your application and take the first step towards a meaningful career.

Purpose Statement



Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.


Key Responsibilities

  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.
  • On request, act as back-up for colleagues within the CS team

What we can offer to you:

  • Possibility of working from home
  • A team-oriented company culture
  • International opportunities
  • Excellent training/development programmes
  • Flexible working arrangements
  • Company with a purposeful mission

Learn more about our benefits here => EMEA https://secure.bscbenefitsconnect.com/europe/



– #LI-Hybrid

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 555835

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


Job Segment: Medical Device, Customer Service Representative, Customer Service, Healthcare