Hotel Manager CV Sample

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A hotel manager is an experienced individual in charge of the seamless operations of the hotel’s everyday activities is a hotel manager. In every hotel establishment, the role of hotel manager is crucial as it guarantees customer satisfaction.

Duties of a Hotel Manager

  • Supervise staff.
  • Manage budgets.
  • Implement marketing strategies.
  • Handle interactions with customers.
  • Maintaining compliance of law and order amongst staff.
  • Plan and organise hotel activities.
  • Enhance customer satisfaction
  • Promote the hotel.
  • Set and achieve sales target.
  • Deal with complaints and troubleshoot problems accordingly.
  • Collaborate with contractors and suppliers.
  • Ensure effective security.
  • Inspect hotel premises and activities.

Required Skills

  • Excellent communication skills.
  • Organisational skills.
  • Ability to multitask.
  • Time management.
  • Leadership skills.
  • Attention to detail.
  • Customer service
  • Operational skills.
  • Financial management.
  • Cultural awareness.
  • Positive mind-set.
  • Dedication.
  • Interpersonal skills.
  • Conflict management skills.
  • Team management.
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Hotel Manager CV Sample

Hotel Manager CV Sample

Hotel Manager CV Sample (Text Format)

VICTORIA CHUKWU

Phone | Address | Email

As a certified and experienced Hotel Manager, I have over a decade of proven success in driving revenue growth, enhancing guest satisfaction, and managing hotel operations. I possess exceptional skills in revenue management, guest relations, and team management, all of which are geared toward delivering exceptional guest experiences and improving operational efficiency.

EXPERIENCE

Hotel Manager – ABC Hotel – Nigeria | March 2020 – Jan 2023

  • Successfully managed the hotel’s operations, including guest services, housekeeping, maintenance, and front desk.
  • Developed and implemented revenue management strategies that increased room revenue by 15%.
  • Led a team of 50 staff members, ensuring high levels of guest satisfaction through effective training and development programs.
  • Implemented cost control measures that reduced expenses by 10% while maintaining high levels of guest satisfaction.
  • Increased occupancy rate by 20% through the development and execution of targeted marketing campaigns.

General Manager– Lexie Resort – Nigeria | February, 2018 – February, 2020

  • Developed and implemented a comprehensive guest relations program that resulted in a 25% increase in guest satisfaction scores.
  • Improved revenue growth by 10% through the implementation of revenue management strategies and the development of new sales channels.
  • Led a team of 75 staff members, providing effective training and development programs that resulted in high levels of employee engagement and low turnover rates.
  • Successfully rebranded the resort, resulting in a 30% increase in brand awareness and a 20% increase in occupancy rate.

Assistant Hotel Manager – XYZ Hotel – Nigeria | March, 2013 – February, 2018

  • Managed daily hotel operations, including front desk, housekeeping, and food and beverage.
  • Successfully implemented cost control measures that reduced expenses by 15% while maintaining high levels of guest satisfaction.
  • Developed and executed targeted marketing campaigns that resulted in a 10% increase in occupancy rate.
  • Improved guest satisfaction scores by 20% through the implementation of a comprehensive guest relations program.
STRENGTH
  • Hospitality
  • Team Management
  • Leadership
  • Communication
  • Problem Solving
  • Interpersonal
  • Customer Service
  • Marketing and Sales
  • Time Management
EDUCATION & CERTIFICATION
  • Bachelor’s Degree in Hospitality Management, [University Name], [Location], [Graduation Date]
  • Certified Hotel Administrator (CHA), [Certification Authority] | Year
  • Revenue Management Certification, [Certification Authority] | Year
  • Certified Food and Beverage Executive (CFBE), [Certification Authority] | Year

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