A hotel manager is an experienced individual in charge of the seamless operations of the hotel’s everyday activities is a hotel manager. In every hotel establishment, the role of hotel manager is crucial as it guarantees customer satisfaction.
Duties of a Hotel Manager
- Supervise staff.
- Manage budgets.
- Implement marketing strategies.
- Handle interactions with customers.
- Maintaining compliance of law and order amongst staff.
- Plan and organise hotel activities.
- Enhance customer satisfaction
- Promote the hotel.
- Set and achieve sales target.
- Deal with complaints and troubleshoot problems accordingly.
- Collaborate with contractors and suppliers.
- Ensure effective security.
- Inspect hotel premises and activities.
Required Skills
- Excellent communication skills.
- Organisational skills.
- Ability to multitask.
- Time management.
- Leadership skills.
- Attention to detail.
- Customer service
- Operational skills.
- Financial management.
- Cultural awareness.
- Positive mind-set.
- Dedication.
- Interpersonal skills.
- Conflict management skills.
- Team management.
Hotel Manager CV Sample
Hotel Manager CV Sample (Text Format)
VICTORIA CHUKWU
Phone | Address | Email
As a certified and experienced Hotel Manager, I have over a decade of proven success in driving revenue growth, enhancing guest satisfaction, and managing hotel operations. I possess exceptional skills in revenue management, guest relations, and team management, all of which are geared toward delivering exceptional guest experiences and improving operational efficiency.
EXPERIENCE
Hotel Manager – ABC Hotel – Nigeria | March 2020 – Jan 2023
- Successfully managed the hotel’s operations, including guest services, housekeeping, maintenance, and front desk.
- Developed and implemented revenue management strategies that increased room revenue by 15%.
- Led a team of 50 staff members, ensuring high levels of guest satisfaction through effective training and development programs.
- Implemented cost control measures that reduced expenses by 10% while maintaining high levels of guest satisfaction.
- Increased occupancy rate by 20% through the development and execution of targeted marketing campaigns.
General Manager– Lexie Resort – Nigeria | February, 2018 – February, 2020
- Developed and implemented a comprehensive guest relations program that resulted in a 25% increase in guest satisfaction scores.
- Improved revenue growth by 10% through the implementation of revenue management strategies and the development of new sales channels.
- Led a team of 75 staff members, providing effective training and development programs that resulted in high levels of employee engagement and low turnover rates.
- Successfully rebranded the resort, resulting in a 30% increase in brand awareness and a 20% increase in occupancy rate.
Assistant Hotel Manager – XYZ Hotel – Nigeria | March, 2013 – February, 2018
- Managed daily hotel operations, including front desk, housekeeping, and food and beverage.
- Successfully implemented cost control measures that reduced expenses by 15% while maintaining high levels of guest satisfaction.
- Developed and executed targeted marketing campaigns that resulted in a 10% increase in occupancy rate.
- Improved guest satisfaction scores by 20% through the implementation of a comprehensive guest relations program.
STRENGTH
- Hospitality
- Team Management
- Leadership
- Communication
- Problem Solving
- Interpersonal
- Customer Service
- Marketing and Sales
- Time Management
EDUCATION & CERTIFICATION
- Bachelor’s Degree in Hospitality Management, [University Name], [Location], [Graduation Date]
- Certified Hotel Administrator (CHA), [Certification Authority] | Year
- Revenue Management Certification, [Certification Authority] | Year
- Certified Food and Beverage Executive (CFBE), [Certification Authority] | Year
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